Refund policy

Returns

We hope you love your Sisi Clara piece. If you change your mind, you may request a return within 14 days of receiving your order.

Once your return has been requested, the item must be sent back within a further 14 days.

Items must be returned unworn, unused and in their original condition, with any original tags and packaging where applicable. You are welcome to try your garment on as you would in a shop, but we may reduce a refund where an item has been worn, damaged or handled beyond what is reasonably necessary to inspect it.

For change-of-mind returns, customers are responsible for the cost of return postage. We recommend using a tracked service, as Sisi Clara cannot be responsible for returned parcels lost in transit.

Once your return has been received and inspected, we will issue any refund due to your original payment method within 14 days.

Where applicable, we will also refund the cost of standard delivery. If you selected a more expensive delivery service, such as Express Delivery, any refund of the original delivery charge will be limited to the cost of our standard delivery service.

Faulty or incorrect items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible so we can resolve the issue. Your statutory rights are not affected.

Exchanges

We do not currently offer direct exchanges. If you would like another item, please return your original order in accordance with this policy and place a new order, subject to availability.

To start a return

Please contact us at admin@sisiclara.com, quoting your order number and the item you wish to return.